Branch Manager’s Masterclass – Online Course
Branch Management has become a growing necessity and a challenge for retail banking operations. Altering customers’ behavior, emergence of technology, and a fluctuating environment are some of the factors that drive branches to adapt and excel to meet current market conditions.
Throughout this practical course, banking professionals, with the use of exercises and case study discussion, will be able to identify those crucial elements that can make branches operations more efficient, get the chance to discuss with senior experts and get solutions to problems they are facing, and at the same time accomplish to chart a road map that will enhance their customers’ overall experience – service level.
At the end of the day, participants will have the tools, techniques and strategies to meet targets and set efficient branch strategies that generate greater quantitative and qualitative results.
The course would be conducted over 2 days with each day having learning duration of 5-6 hours. These will be live training sessions so there would be plenty of opportunities to have interactive discussions, ask questions and clear your doubts.
A key part of the course will be the use of theory, examples, and case studies of best practice and to synthesize this information through individual and group exercise
- Understand the dynamics of modern retail banking operations
- Identify key revenue streams and cost factors
- Build on network and branch strategies
- Utilize the human element towards achieving greater results and service levels
- Enhance the brand / image of your banking institution
Who should attend?
- Regional Managers
- District Managers
- Branch Managers