About the Event
The role of the PA/EA has evolved over recent years. They will be experts in building relationships, dealing with conflict and decision making. They are emotionally intelligent leaders, who are prepared to take risks and be creative. They must be willing to represent their manager, give presentations, attend meetings and delegate.
These skills have to be learnt and developed and this interactive, discussion based workshop will give everyone the opportunity to hone their skills to ensure they return to work able to develop their role and contribute effectively to the success of their organisation.
An exceptional PA does not believe in luck; he/she makes their own luck.
- Appreciate your value and the responsibilities that go with that
- Become an excellent communicator
- Perform confidently and assertively
- Organise your time and workload for maximum impact
- Interact professionally
- Create effective minutes
- Write persuasive correspondence
- Manage the partnership with your Executive for the success of the team
- Become a leader
- Learn NLP technique to create great relationships and earn respect
- Know how to reinforce positive perceptions
- Become emotionally intelligent
- Be able to have a clear plan for your future
Major Topics Covered
What is the role of a PA/EA?
- Reflect on the importance of the PA role and the impact they can have
Building on existing skills
- The importance and implications of communications
- Confidence and assertiveness skills – the basis for everything the PA has to achieve
Organise your workload
- Work efficiently with time pressures
- Effective planning and prioritising
- Fully understand your business
- Techniques for taking control
Who Should Attend?
- Executive PAs
- Office Managers
- Executive Secretaries
- Personal Assistants
- Executive Assistants
- Confidential Secretaries
- Senior and Junior Secretaries
- Administrative Assistants